We don't really have a manual for now. I will try to explain how this works.
You create a collection in the backend, called RETURNS. This collection can be XML or web service with item file (items that may be returned) and customer file (customers that may have access to RETURNS)
- In the collection you indicate under settings> advanced that this is a returns collection and you can specify returnreason.
- Je maak uiteraard van deze collectie een webstore van
- If a customer is in the customer file then this user will have access in the b2b to RETURNS
- You can select an item and predefined return reason and then place the "order"
placed return orders in the backend, see below
attached a return ORder in XML.14